We hereby provide the following recovery instructions for users who have deposited to a wrong address or deposited wrong coins:
- Deposit to a non-Huobi address:
If you have deposited to a non-Huobi address, Huobi is unable to help you recover the coins.
- The deposit amount is less than the minimum:
Since it costs lots of time and manpower to process a large number of small-amount deposits, any deposit with an amount less than the minimum deposit amount specified by Huobi will not be credited and cannot be recovered.
- Deposit coin A to the address of coin B on Huobi (e.g., deposit BTC to BCH address on Huobi):
Please send an email to support @ huobi.pro with the subject “Recovery of Wrong Deposits + UID” and provide your UID, deposit coin, amount, deposit address, blockchain transaction ID and detailed description in the email. We will submit your request to our technical team for recovery solutions. However, it will take a longer period (one month at least) to settle these issues since they are resources and time consuming. Your patience will be greatly appreciated.
- Deposit non-Huobi coins to Huobi:
Please wait patiently for Huobi to list these coins.