1. Find the Help button on the right corner below
2. You can type the keywords of the problem in the search bar. For example, type "RUB" / “EUR” / “Deposit” / “Withdraw”, and related articles will show up.
3. If those articles can't solve your problem, you can chat with our online customer service by clicking on “Contact us" on the right corner below. You can choose to chat online or leave a message.
4. Please provide all the information that we ask from you accordingly. Next, click "Start chat", our online customer service will respond to you in minutes.
5. Type your message below, some messages will pop up for you to choose the question type, please input the numbers.
6. If the automatic message still did not resolve your problem, our customer support assistant will help you with it. Thank you for your patience.