8.1 How to Deal with Abnormal Transactions?

If you don’t receive digital assets after you paid for a long time ago, or if you don’t get the payment when you sell digital assets for a long time, you can complain. Click the chat icon on the right upper corner in the order. Click the 'Complaint' button.

Select a problem that you encountered.

 

Click 'Complaint'

 

Choose the reason for complaint and submit proof. Our customer service team will follow up and help with it.

 

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